Refund Policy
Last updated: August 25, 2026
30-Day Money-Back Guarantee
Your first purchase from Lyova Labs is covered by our 30-Day Money-Back Guarantee. If you are not satisfied, you can request a full refund of that first order within 30 days of its confirmed delivery date.
What Is Covered
- Your first order with Lyova Labs, once per customer (identified by email address, shipping address and payment card). This applies whether your first order is a one-time purchase or the first shipment of a subscription.
- Refund requests submitted within 30 days of the confirmed delivery date of that first order.
What Is Not Covered
- Any order placed after your first order, including subscription renewals and new orders placed later.
- Refund requests submitted more than 30 days after the confirmed delivery date of your first order.
- Requests made outside the terms of this policy.
No exceptions are made beyond the 30-Day Money-Back Guarantee.
Subscriptions
Subscription renewals are not covered by the money-back guarantee. To avoid a renewal you do not want, manage or cancel your subscription before your next billing date. A refund of a subscription order also cancels that subscription. See our Subscription & Cancellation Policy.
How to Request a Refund
To request a refund, email support@lyovalabs.com within the 30-day window with your full name and order number. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or card issuer may need a few additional days to show the credit.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.