Privacy Policy
Last updated: August 25, 2026
This policy explains what personal information Lyova Labs collects when you visit lyovalabs.com or buy from us, how we use it, and the choices you have.
What We Collect
- Information you give us: your name, email, shipping and billing address, phone number if you add one, your orders and any messages you send us.
- Payment information: processed by our payment providers. We never see or store your full card number.
- Usage information: device and browser details, IP address and the pages you view, collected through cookies and similar tools.
How We Use It
To process and ship your orders, manage subscriptions, handle refunds and support requests, send order and account emails, send marketing emails if you sign up for them, prevent fraud and improve our website.
Who We Share It With
Only with service providers that help us run the store: Shopify (store and checkout), our payment providers, our fulfillment partner and shipping carriers, our subscription provider, our email and support tools, and our analytics and advertising partners. We do not sell your personal information for money.
Cookies
We and our partners use cookies to run the store, keep your cart, measure traffic and show relevant ads. You can control cookies in your browser settings.
Your Choices
You can unsubscribe from marketing emails at any time with the link in each email. You can ask us to see, correct or delete your personal information by emailing support@lyovalabs.com.
Children
Our products and website are meant for adults 18 and older. We do not knowingly collect information from children.
Keeping Your Data
We keep your information only as long as we need it for the purposes above and for legal, tax and accounting reasons, and we protect it with reasonable safeguards.
Changes and Contact
We may update this policy; the date at the top shows the latest version. Privacy questions: support@lyovalabs.com.
Consumer Health Data Privacy Policy
This section applies to residents of Washington, Nevada and other states with consumer health data laws.
- What it covers: the supplements you buy from us and anything about your health you choose to tell us, for example in a support email. We do not ask for medical records.
- How we use it: only to fulfill your orders, manage your subscription, answer your questions and prevent fraud.
- Who receives it: only the service providers named in our Privacy Policy, to do those things. We do not sell consumer health data.
- Your rights: email support@lyovalabs.com with the subject "Consumer Health Data Request" to see or delete your data or withdraw consent. We reply within 45 days.